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We connect your account, answer routine questions instantly and hand over to your team whatever needs a person. Same number, nothing to install.
A Meta window opens where you connect your own WhatsApp Business account. We never see your Facebook password or your previous messages.
WhatsApp customer service channels, operated for you
We set up and operate WhatsApp customer service channels for small and medium businesses in Colombia: restaurants, hotels and retailers, most of them in Quindío.
In a region that has gotten back on its feet after the 2026 earthquake, many of these businesses serve their customers with very small teams and need to answer well and on time, every day.
Five steps, from connection to report
Each business connects its own WhatsApp Business account to our application.
We get the messages their customers send, along with the phone number of the person writing.
Routine questions — opening hours, prices, availability, order status — are answered automatically, in each business’s own style: the agent learns from its history how it speaks and how it serves, so nobody feels they are talking to a robot. When a conversation needs human attention, it is handed to a person on that business’s team.
We read delivery and read confirmations so the business knows its replies got through.
Each business sees its conversations in its own WhatsApp Business account and receives activity reports from us.
A subtle change, with everything in view
We integrate with your hotel app, with Shopify and with the platform you use every day, so the change is subtle: the agent works on your bookings, your catalog and your real stock, not on a copy. And because it checks real availability before confirming, it avoids overbooking: it never sells the same room or the same spot twice.
Every conversation and real-time statistics: how the agent behaves, what it hands to your team and how your sales grow with it.
Real figures, real businesses
Figures from two of our agents (coffee tourism and kitchen knives), July 16 to September 16, 2026. A person’s hours are computed at three minutes per reply.
Four rules we never bend
Each business’s information is used only to run that business’s own conversations.
Each client’s data is kept separate.
We do not sell the data or share it with anyone else.
When a business ends the service, we delete its information.
The full details are in our Privacy Policy.
Who we are and business details
Experiencia Cafetera ® is the brand of Experiencia Travel Group ZOMAC S.A.S, a company based in Pijao, Quindío, in the heart of Colombia’s Coffee Cultural Landscape, inscribed on the UNESCO World Heritage List. Our main business is coffee tourism: we welcome travelers from all over the world together with the coffee-growing families of southern Quindío (National Tourism Registry 36101).
To serve our own travelers well, we built tools that answer on WhatsApp. We first used and tested them inside our own company, and today we also offer them to other small and medium businesses in our region and our sector, under the technology brand Agentic.
Meta Tech Provider
A Meta window opens where you connect your own WhatsApp Business account. We never see your Facebook password or your previous messages.
If your business wants to serve its customers better on WhatsApp, write to administracion@experienciacafetera.com and we will tell you how we work.
Registro Nacional de Turismo: 36101
Valle del Cauca y Quindío - Colombia
© Experiencia Travel Group ZOMAC S.A.S · RNT 36101
