Embercol
Premium kitchen knives with a Shopify store. A WhatsApp sales agent that shows the catalog with real stock, takes orders and follows up the next day.
In production since September 2026 Operating today at 
Agentic builds and operates teams of agents that serve customers, sell, invoice and govern your company's operation — and you talk to all of them over WhatsApp, the channel where your business already lives. Faithful to your brand, with rules that cannot be skipped and a person approving what matters. Tested first on our own five brands, with our own money.
Every agent comes out of the same factory: it learns how your brand speaks, answers only with information you approved and passes rules that cannot be skipped before it replies. Adding your company means filling in its profile, not building a system from scratch.
We write down how you speak, which data is yours and what is never said, in Spanish and English. Every answer comes from what you approved, not from the AI's imagination.
Your prices, your banned words and when to hand over to a person are checked on every reply, after the AI writes it. Whatever breaks a rule never reaches the customer.
Every conversation ends in something concrete: a booking, an order, an invoice, a decision. One single record that feeds your calendar, your dashboards and your books.
Anything public or irreversible gets your one-tap approval. Every morning you get how your business woke up, and quality is watched all day long.
Hire the ones you need and they all work together: the strategist writes your brand's guide, the sales agent sells and records, invoicing invoices, and every morning business intelligence tells you how it all went.
Read the world before speaking to it
It interviews your team over WhatsApp, reads your documents and looks at what the internet says about you, and with that it writes the guide the other agents use: if something is missing, it asks; it never makes it up. It stays with you as an advisor: it remembers every decision, tells you how the brand is doing and keeps the ideas you come up with on the fly. And it tells you what is happening in your sector and what is worth saying — or leaving unsaid.
In pilot · the advisor already runsThe front that pays the payroll
It serves customers on WhatsApp in Spanish and English, understands voice notes and photos, quotes with your prices, sends the payment link in the chat and hands your team only what needs a person. Every sale — a tour, a bed, an order — is noted in one single record together with your store, your email and your portals: nothing gets charged twice, inventory adds up and the calendar updates itself. It remembers every customer and writes back to the ones who didn't close. A hotel booking engine where overbooking is impossible.
In production · hotel engine in developmentIt searches the internet for the customers you describe, discards the ones that don't fit and leaves you ready profiles and outreach messages in Spanish and English for you to approve. It publishes and adjusts your Facebook and Instagram ads knowing which ad brought which sale, with a spending cap it never exceeds and your brand checked before anything goes out.
In production · ads in pilotYour voice, undiluted
Every week it proposes posts in Spanish and English in your brand's voice, with photos from your own bank, only the ones with permission. Nothing is published without your approval from your phone. And every month it turns what happened into a report ready to send to partners and donors, with figures you can trust.
In productionIt builds and looks after your website and your store: fast, easy to find on Google and ready for the new AI searches to recommend you. Every change is logged.
In productionThe back office that never falls behind
It builds the electronic invoice, checks it before sending and files it with DIAN; it keeps every document with its support and warns you if something doesn't add up. And it captures what leaves no paper today — the cash payment, the expense sheet, the advance agreed by phone — so it reaches your accountant as a ready entry.
In production · entries in developmentIt knows Colombian tax law article by article, with national rates and those of every municipality, and detects the expense or income left without a document before it becomes a penalty. It reviews scanned invoices and finds the errors: tested on 5,000 public invoices, it caught 82% without a single false alarm.
In pilotSo that nothing fails in silence
One single screen with everything of your brand: dashboards, agents and applications, with traffic lights that tell the truth: grey means "not responding", never green out of courtesy. It is where you see, control and take the pulse of your whole operation every morning.
In productionEvery morning you get a short report on your WhatsApp: what sold, what grew, what broke and what nobody was watching. Real-time dashboards with sales, conversations and the work of every agent, updated on their own and with every figure explained back to its source.
In productionIt checks everything that goes out: that it sounds like your brand, uses no banned words, that every photo has permission and the data is yours. And it checks around the clock that the system responds and the agent answers, to warn you before a customer finds out.
In productionNo mysterious quotes: every agent costs the same and comes with its call limit included. A call is one complete job: a customer message answered, a report delivered, a review done. And before the price, the sum that matters: what it costs to do this same thing with today's means.
Serving 431 people at the hour they write — there were replies in 23 of the 24 hours of the day — takes three shifts. Three minimum wages with benefits add up to over US$2,500 a month in Colombia, not counting days off or replacements, and nobody remembers the customer from three weeks ago.
It answers in seconds at any hour and in two languages, remembers every customer, writes back to the ones who didn't close and hands your team only what needs a person. It costs a third of a single shift, and your people get to do what AI doesn't.
Call limits protect everyone's computing cost: we notify you at 80%, and you can add extra packages without the service being cut off. Prices in US dollars, before VAT. Setup is quoted once, based on how much information your brand has. The Starter plan is granted with a simple billing statement and reviewed every six months: the goal is for you to grow. The comparison with people uses Colombia's 2026 minimum wage ($1,750,905 plus a $249,095 transport allowance), legal benefits and contributions, and the dollar at $3,109 (September 15, 2026); the service figures are from two of our agents, July 16 to September 16, 2026.
replies to customers in two months: two agents, two different businesses, one WhatsApp line each. By text, voice note and photo, in Spanish and English
people served, each with their name and their conversation picked up where it left off. 219 who hadn't closed got a message back the next day
of one person's work: that is what answering those messages would take at three minutes each. The agent answered them in seconds, 146 of them at night
or one agent: there were replies in 23 of the 24 hours of the day. The peak day, 393 replies, is almost 20 hours of someone working non-stop
Figures from two of our agents (coffee tourism and kitchen knives), July 16 to September 16, 2026. A person's hours are computed at three minutes per reply.
End-to-end tour sales over WhatsApp: it quotes, collects the deposit with a link in the chat, notes it in the record and invoices with DIAN.
End-to-end sales in the chatIts own booking system where overbooking is impossible, a strategy advisor in the chat and direct booking as the main channel.
90% direct channelA shop in three languages (ES·EN·DE) and an order agent that only knows your prices: impossible to invent a discount.
Prices that never get inventedFrom idea to operation in weeks: brand, Shopify store, business-customer prospecting and a verified order record.
From brief to store in weeksInformation in two languages with child protection put to the test 29 times without a single leak, and donor reports ready every month.
0 leaks of minors' dataWe put your brand in writing as a guide: what you say, how you say it, what you never say and who you talk to. It is what rules over all your agents.
Your information — prices, policies, stories — organized so the agent can find it. We don't consider anything learned until we check that the agent answers it well.
Your prices, your words and your policies become fixed rules and are tested with real cases before the agent talks to a single customer.
The agent goes live with human approval, monitoring and a daily report. Every failure becomes a rule, and every rule becomes a test that watches over it forever.
Nothing public, irreversible or sensitive goes out without a person's approval. AI proposes; your team decides.
If the data is not in the information you approved, the agent does not invent it: it asks your team. A price stated is a price given — which is why only yours are ever stated.
Your data is handled under Colombia's personal data law (Law 1581), every photo has permission, and each brand's information is kept apart from the others and checked every day.
If your information is sensitive, it can be processed on our own equipment: it does not have to go out to third-party servers.
Every change passes hundreds of tests before going out, and we try to fool the agents on purpose. If an improvement cannot be measured, we don't announce it.
Our alarms check that everything responds instead of waiting for something to complain: a system that went down silently also sets them off. And the dashboard never shows green out of courtesy.
Agentic is a team from the Eje Cafetero, Colombia's coffee region. The agents are built and governed by people who know the business from the inside — and who answer for what their agents say. The T-shirt sums it up: ideas from the south, out to the world.
Message Experiencia Cafetera's sales agent right now — in Spanish or English, by text or voice note — and watch it quote, book and escalate. It has been in production since July 2026.
Want one like this for your operation? Book a discovery session: in one hour we map which agents apply to your business and what we need from your brand to switch them on.
We are a Meta Tech Provider with a verified business: you connect your own WhatsApp Business account from an official Meta window, keeping your number and installing nothing. We never see your Facebook password or your previous messages.
A Meta window opens where you connect your own WhatsApp Business account. If you don't have one yet, you create it right there.
These are not mock-ups: they are real operations answering on WhatsApp every day, with rules that cannot be skipped and a person at the helm.
Premium kitchen knives with a Shopify store. A WhatsApp sales agent that shows the catalog with real stock, takes orders and follows up the next day.
In production since September 2026
Coffee tourism in Pijao, Quindío. A bilingual sales agent that quotes, books and hands over to the human team whatever needs a person, by text or voice note.
In production since July 2026Each brand has its own engine and its own database, and each business's rules are tested before every change.