Terms and Conditions

For us, Experiencia Cafetera, it is very important to have a very close relationship with our users and customers, that is why it is very important to inform you of what you are entitled to and what our rules are when you become a user of our Online Store.

This information is based on the consumer's statute (law 1480 of 2011).

We catalog the people who enter our website in two ways: "customers" who are those who make purchases. These people have access to news, promotions and benefit from the services of www.experienciacafetera.com when they have done the registration process on a form. And "users" who are all those who access the virtual store and browse the different pages, but do not register or make the purchase of any product.

It is a requirement that the people who buy on the site are of legal age and have the legal capacity to contract. People who do not have this ability and wish to purchase a product or use a service must be covered by their parents and/or guardians in charge who are responsible for all their acts in the exercise of legal representation with which they have.

WHAT ARE WE?

We are the tour operators number #1 in the municipalities of Buenavista and Pijao,Quindío. We offer experiences in the heart of the coffee region with the people and nature of Colombia.

These terms and conditions of use apply only to this website, which is owned by Experiencia Cafetera, registered trade establishment in the Armenia Chamber of Commerce identified with registration number 00194705, whose main activity is Activities of tour operators" and secondary activity "Retail trade of other N.P.C (Not Previously Classified) food products in commercial establishments".

WHEN YOU SURF AT WWW.EXPERIENCIACAFETERA.COM ARE YOU ACCEPTING THE TERMS AND CONDITIONS OF USE?

Yes. It is presumed that when a client or user enters this website he/she does so under he/she full responsibility and, therefore, accepts totally and without reservation the content of the terms and conditions of use of this website.

Experiencia Cafetera does not guarantee the accuracy or total veracity of the contents or of any information and statement published on the website, because the pages and contents may contain errors and omissions. Having said this, you accept the information contained on the website at your own risk.

The present terms and conditions of use, begin to govern from the same moment that the publication of the website is made. Likewise, they will start to be applied since their publication when changes or modifications are made.

Both customers and users must read in detail these terms and conditions, as well as the privacy policy before starting the exploration or use of this website. Since the mere fact of entering and browsing the web page are understood as accepted.

Para poder realizar la compra de cualquier producto disponible a través de la tienda virtual, la aceptación de los términos y condiciones de uso, es un paso previo e imprescindible para poder continuar con el proceso.

To be able to make the purchase of any product available through the virtual store, the acceptance of the terms and conditions of use, is a previous and essential step to be able to continue with the process.

If you do not agree with these terms and conditions of use, please avoid browsing the website and its services as these may be mandatory and binding.

¿Qué pasa cuando se modifican los términos y condiciones y/o contenidos del portal?

WHAT HAPPENS WHEN THE TERMS AND CONDITIONS AND/OR CONTENTS OF THE PORTAL ARE MODIFIED?

Experiencia Cafetera reserves the right to change or modify these terms and conditions, policies, contents and total or partial information, without giving prior notice to users/customers. Likewise, any aspect or characteristic of the website may be modified without prior notice, such as: design, configuration, registration requirements, products, services, among others.

Users/customers must recognize that by visiting the website constantly or periodically, they will be required to accept the current version of the terms and conditions. For this reason www.experienciacafetera.com recommends you to check them again each time you access the website. In the event that a client does not accept the new terms and conditions of use of the website, it must communicate by any means available by www.experienciacafetera.com to dissolve the contractual link and disable him/her as a member. In the case of the user, the only solution is to stop using Experiencia Cafetera website.

These terms and conditions of use will always be available on our website in visible sites for you to consult freely and send us all your questions regarding the subject through the emails agente@experienciacafetera.com or director@experienciacafetera.com

WHAT DO "INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS, TRADEMARKS AND COPYRIGHT" PROTECT?

Experiencia Cafetera declares that the site, the services, the content (information, databases, pictures, images, videos, tools, graphics, texts, programs, data, designs and others), trademarks, names, logos, commercial slogans and other distinctive signs within the website (except content generated by users/customers), are legally protected and belong to us or of the respective brands that authorized the Experiencia Cafetera to use.

All material previously mentioned and found on this website is protected in accordance with Colombian legislation on copyright, intellectual and industrial property rights and trademarks; therefore its use is only limited to personal purposes of review, purchase and consultation. In view of the above, the improper use, total or partial reproduction, copying, modification, distribution, disclosure,sale, public communication, transfer or transformation of the content of the website by third parties is prohibited, without prior written authorization from the party of Experiencia Cafetera or the owners of the respective brands.

Experiencia Cafetera, does not grant users/clients rights, licenses or authorization on the intellectual property mentioned here or on any other property right related directly or indirectly with the contents included in the web page.

We reserve the right to take legal action against users/customers who infringe the rights of intellectual property, industrial or copyright, which must pay for being responsible for all damages caused to Experiencia Cafetera or to the owners of the brands.

Experiencia Cafetera does not check each of the labels, ratings and opinions mentioned by users/customers about the products and services of the website. These do not represent advice or the opinion from our company. We reserve the right to accept or eliminate them at any time, without prior notice and without giving explanations to the user/client that publishes them. The opinions published by Experiencia Cafetera or representatives certified by the Experiencia Cafetera, the content published directly by the administrators of the page or of the products available in the catalog or services provided by www.experienciacafetera.com, are protected by the current intellectual property rights.

THIRD PARTY WEBSITES THAT APPEAR ON WWW.EXPERIENCIACAFETERA.COM ARE UNDER OUR SAME USE POLICIES?

No. This page may have links to other sites or to documents located on other websites that are owned by other entities, persons and organizations other than Experiencia Cafetera. The fact that users or customers access other websites through a link or link through our website does not necessarily imply that we have relationships with them and that we approve their contents or services. The users or clients must submit to the conditions of use and the privacy policy of each of these.

WHAT HAPPENS WHEN YOU CAN NOT SEE YOUR FAVORITE CONTENT OF WWW.EXPERIENCIACAFETERA.COM ?

Users or customers must recognize that during the operation of the website, failures may occur in our system, on the device where you browse or on the Internet. Which generates situations beyond our control, causing the website or the platform where the virtual store operates is not in operation for a specific period of time. In these cases, Experiencia Cafetera will try to reestablish the portal as quickly as possible, but we don't assume any kind of responsibility.

Experiencia Cafetera is not responsible, nor make any payment for any damage or loss to the user or customer caused by any failure or by any virus that may infect the user's computer or client as a result of accessing the website or, because of any transfer of data, files, images, texts, or audio contained in it.

The user/client accepts and acknowledges that in www.experienciacafetera.com,we are not responsible for the risks to which our technological infrastructure and website are exposed.

We reserve the right to carry out maintenance activities, correction or changes without prior notice, such as: interrupt the operation on a scheduled basis or not,suspend or terminate the operation or access the website in whole or in part,modify or change the website or a part of it. For any of these reasons named above, we will not generate compensation to the user/client.

If you detect errors or omissions we thank you to put them in our knowledge to the emails agente@experienciacafetera.com or director@experienciacafetera.com or phone + 57 318 4932758

WHAT THINGS CAN NOT BE DONE AT WWW.EXPERIENCIACAFETERA.COM?

Using the website for illicit purposes or actions, harming the interests of third parties. Or any other action that goes against the human rights and sexual rights of any person.

  • Conducting commercial activities and/or sales without the prior written consent of the website, such as contests, raffles, some exchange or advertising.
  • Totally or partially impeding the proper functioning of the website, its transactions or any other activity related to this.
  • The user must refrain from using any malicious code that may damage the website and its operation. Consequently, if he/she did so, and we proved it, he/she must respond civilly and criminally for any damages that may result to our website, our customers and third parties that are affected by his/her action.
  • Generating any malicious code, among which are: viruses, Trojans, worms, phishing (identity spoofing), among other malicious codes that are designed or intended to interrupt, damage, limit or interfere with the proper functioning of the website, or to damage and gain unauthorized access to any data system, passwords or other information on the website by any third party.
  • Sending unauthorized or unsolicited advertising, running mailing lists, any form of self-response or "spam".
  • Attempting to alter any information transmitted to or from the website to supplant another person or to www.experienciacafetera.com
  • Impersonating any person or entity, including any employee of the company or representative of the website.
  • Creating works, modifying, translating, copying, renting, leasing, distributing or transferring any right in relation to the website.
  • Including on the website content that is illegal, threatening, abusive, harassing, defamatory, libelous, libelous, deceptive, fraudulent, invasive of privacy, tortuous and offensive.
  • Checking, scanning or makin disproportionate attempts to use the website or networks of Experiencia Cafetera, looking for weaknesses in security issues.
  • Hosting website pages within "frames" of external sites.
  • Infringing any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or brand.
  • People who are going to make a manifestation, must refrain from making false, inaccurate or incorrect information about Experiencia Cafetera or the other companies.

CAN WE RESTRICT THE USE OF WWW.EXPERIENCIACAFETERA.COM?

Experiencia Cafetera reserves the unilateral right to restrict access in case of detecting any unauthorized use of the website and take appropriate legal actions.

The website reserves the right to reject any registration request or to cancel a previously accepted registration at any time and for any reason, without being obliged to communicate or explain the reasons for the decision, and without generating any right to compensation.

The service provision of the website www.experienciacafetera.com has an indefinite duration; however, we may terminate or suspend the service provision at any time. In the event that this situation happen, the fact will be informed previously, in order to avoid major inconveniences.

WHAT ARE THE TERMS AND CONDITIONS OF THE PURCHASE AGREEMENT?

Registration and use of the site.

In www.experienciacafetera.com the registration of the client is a mandatory condition to be able to make purchases, comment, share, label something about the products, qualify and recommend, among other activities that can be done through the site. The registration is completely voluntary and when you do so it represents the acceptance of the entire terms and conditions of use of the website.

MODIFICATION IN PURCHASE CONDITIONS.

Experiencia Cafetera reserves the right to modify the general conditions of sale without prior notice. You can change, delete or add, products, prices, promotions and other commercial conditions, or limit the amounts included in any commercial offer presented on the website.

PRODUCT PORTFOLIO.

In www.experienciacafetera.com the description of the products (tours and packages) displayed on the website and the informative elements of the products are made based on the information provided by the suppliers and specialists of Experiencia Cafetera. Pictures or videos relating to each of the products, as well as trade names, trademarks or distinctive signs are displayed in order to provide information as accurate as possible to guide buyers. However, the user/client must bear in mind that these contents may not fully satisfy you.

If you require more detailed information about the product you must contact us to give you all the required information.

AVAILABILITY OF THE PRODUCTS.

In Experiencia Cafetera we do everything possible to please all our customers in the demand for products, however for different situations that are sometimes caused by others and uncontrollable by us, such as human errors or failures in the computer system and/or climatic variables.

In the event that the total cancellation occurs, Experiencia Cafetera undertakes to reverse the operation of the payment before it is collected or to reimburse the client for the payment made without any place or an additional payment in favor of the buyer.

Given the nature of online updating of the website, the availability and price of a product may change at any time and without prior notice.

When a user selects a product, it is automatically added to the shopping bag, in the bag the quantities can be modified or the product can be withdrawn depending on the purchase intention. Also, it is possible to obtain an estimate of the shipping costs. The shopping bag is indicative and does not represent a quote or commitment to maintain prices within the website.

When there is a typographical error in any of the prices shown and a customer has made a purchase decision based on this one, Experiencia Cafetera will notify the customer of the error and if necessary, the money will be returned and paid within 30 days.

Given the nature of online update of the website, the price of a product may change at any time and without prior notice. The price that will be taken into account to make the payment and close the purchase will be the one that is valid at the time of confirming the order in the virtual store.

When a promotion is presented, the validity period is the one that coincides with the effective date indicated in the promotion, or when the quantities of the products available for that promotion run out.