Data protection

Experiencia Cafetera takes care of the privacy of all its users and buyers.


We are committed to the proper management of this information through our website or through any other form or digital or non-digital platform: we collect, manage, store, give treatment, transfer and share the information that you as a user or customer provide us when you enter or register in the media above mentioned. We also inform you about what may happen with your information, the security measures taken to protect it and keep it private..

This policy was developed based on the provisions of law 1581 of 2012, Habeas Data protection of personal data.

It is responsible for the treatment of the data provided by clients:

Through the above means of contact, requests, questions, and claims, referred to the protection of your personal data will be addressed.


Your participation in our internet portal is totally voluntary, that is why that when you register or browse our website, you, as a user or visitor authorize expressly, prior, aware and informed to Experiencia Cafetera to collect, use and treat your information in compliance with the following privacy policy and the established in the terms and conditions that apply for this website. If you do not agree with this privacy policy, please avoid using the website and its services as these conditions are mandatory and binding.


Experiencia Cafetera will be able, at any time, to reserve the right to modify these privacy policies when necessary. Any change will be effective only when it is posted on the website and depending on its nature, this change may be announced through the home page of the website, or through an email.

However,the constant use of our website implies acceptance by the user of the terms of this privacy policy.


On our website the collection and processing of information and/or personal data have several purposes.

  • The provision, management, administration, updating and improvement of the services and content provided for you and our other users and customers by Experiencia Cafetera, through the website
  • In some parts of this website or in any other way we ask you to voluntarily provide us with personal information or data which is necessary to register or subscribe to our services, improve the visit to the page, attend the purchase offers and follow up on your concerns. Within this information it is possible that we ask for specific and personal data such as: first and last names, email, telephone number.
  • Your data allows our virtual store to offer you a better service and have direct contact with you to send you by email (mailing) information about new products, promotions, offers, news about our store and any other information that we believe is convenient as part of the service and that have to do with your interests.
  • Developing market studies and general statistics on trends about user behavior and demographics to understand their needs and interests analyzing more visited pages and searches, to allow us to improve our commercial, promotional initiatives and develop and customize new and old content at


We collect personal identification information through the contact forms of the website, when you provide us with some information by phone, in response to your requests or concerns about one of our services.

While you browse, our page collects and automatically stores certain information about the activity of users within our website. The internet browser, your IP address (number that is assigned to your computer when you use the internet), among others, which serve us for the administration of the site, identifying the login of someone in particular, knowing if we have problems with the operation of our store, the web browser that you have, your version and on which operating system it runs.

When clicking on our banners or on an element of the emails, we can analyze the URL, where they come from, general demographic information of the people who have accessed, the most visited pages, the searches made, publications,purchases, and measure the effectiveness of our campaigns.

Like most websites, we need to use "cookies" (small data files). These cookies are used to improve the service provided by because it helps us to keep the products that you add to the shopping bag, among other things. However, the information obtained by them is anonymous and does not store any type of personal information corresponding to users. If you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please, consult the instructions and manuals of your browser to expand this information.


When you provide us with personal information, this information becomes an object of treatment and is incorporated into the Experiencia Cafetera database.

In some situations, Experiencia Cafetera may need to share your data with service companies, other websites and outsourcing companies (transportation) that contribute, help and facilitate the operations of the store. In those cases, we must yield some user data. Therefore, by agreeing to participate in our services, you lend your approval for this purpose. These companies or sites also have a confidentiality policy of information. However, to protect you we take care that these companies comply with certain requirements whose purpose is the privacy of your data.

Experiencia Cafetera, may reveal information to authorities or third parties without your approval when it comes to court orders, legal regulations and requirements required by law.


All the data you provide us is private and confidential and its use does not go beyond that which is required by the company.

We will do our utmost to protect your privacy. That is why we have technical, human and administrative measures to provide security to the records, queries, to avoid losses, adulteration, theft, misuse and unauthorized access to information collected through the Internet.

We do not store your financial information at any time, such as banking entities, number of cards, or passwords, since when you make the payment you do it on PayPal, a secure platform, so that in no case it can be used by members of our company or strange people.

Even though Experiencia Cafetera collects and stores data in a secure environment and only allows access to qualified and authorized persons, it is necessary to take into account that there is no 100% security on the internet, for this reason it is possible to suffer manipulation, the entry of unauthorized persons, system failures, loss of information and other factors, which may compromise the user's safety, that is why we, Experiencia Cafetera, exempt us from responsibility for damages, illegal interceptions, violation of systems or database inclusions. Experiencia Cafetera is not responsible for the improper use of the information obtained by those means caused directly or indirectly.

Third parties.

On the website you can find the user links (links, banners or other available means) to other websites, however we are not responsible for the privacy policies and practices of the destination pages, as this does not imply any type of relationship, endorsement or approval of Experiencia Cafetera to these and all its contents.


The user is responsible for the veracity of the personal information that enters and assumes the commitment to update, correct and/or modify it.

The user, as the owner of the personal information, may decide whether or not to provide information to the store and what kind of information they provide through the registration form or any other means provided for this purpose. In any case, in order for the user to register and access the services and for us to provide them, the user must provide certain minimum information contained and required on the site.

The user is not compelled to provide information related to sensitive data (those that affect the privacy of the user or whose improper use may generate discrimination) nor is the provision of our services conditional on users providing it to us. We do not consider data sensitive to information that is related to the interests of users (such as fashion preferences, colors, marcas, activities carried out, such as sports, hobbies, and entertainment)..

Sensitive data such as the user's banking and financial information, and password are considered in this privacy policy as private information or personal data that are not public in nature.

We never send emails or call you asking you to reveal or verify your account password at or financial information (bank, account or credit card number, password), or any other type of personal information. If someone contacts you or you receive a suspicious or unsolicited email, please do not reply and contact immediately.

Experiencia Cafetera has a Privacy Policy based on law 1581 of 2012, which is a fundamental part of these terms and conditions of use. The service provision of Experiencia Cafetera website and its contents are free and without charge for all users/customers. Except for products and commercial transactions within the page between Experiencia Cafetera and its customers.

For us, Experiencia Cafetera, it is very important to have a very close relationship with our users and customers, that is why it is very important for us to inform you on what you are entitled to and what our rules are when you book with us.